Question 1

What are your business hours?

Accepted Answer

Business hours are Monday - Friday 8am - 6pm CST

Please Allow up to 24 - 48 business hours to receive a response.

Business is closed on weekends and all holidays.

Question 2

May I have a refund?

Accepted Answer

Please understand that under no circumstances will a refund be provided for any services. ALL SALES ARE FINAL. Although payments are  NON-REFUNDABLE I will offer credit for projects that have not already been started. Your credit will only be valid for 90 days.

Question 3

How many revisions may I receive once my project is completed?

Accepted Answer

You are allowed up to 3 revisions for any project.  All revisions must be submitted within the first week of your design being completed. After 3 revisions, there will be a fee for a completely new design. If you do not request changes within the first week of your design being completed, you will have to pay for an entirely new design.

I cannot stress the importance of providing as much information as possible prior to your project being started. It is imperative to be as detailed and accurate as possible when filling out the design form.

Question 4

May I speak to someone directly prior to purchasing/booking?

Accepted Answer

Yes, for a more immediate response please feel to contact me via email at info@thefoxformula.com (Thefoxformula@thefoxformula.com)

You can also book a free 30-minute consultation call to speak with me via phone or video call.

Question 5

Can I place a project on hold?

Accepted Answer

You are allowed to put your project on hold for up to 3 months after the date the date of purchase. After 3 months your project is cancelled with no refund.

Question 6

What is the turnaround time?

Accepted Answer

The time frame for the completion of your order is based upon the type of job and the order in which it was received.

Smaller jobs such as basic logos have the expected time frame of  1-2 weeks and larger jobs such as branding packages and website may take 2-3 weeks. 
All orders are completed in the order in which they were received. 
Once the order is confirmed I will let you know the timeframe for your specified order. I do not start any jobs prior to receiving all the necessary information and or photos needed to do the job.

If you need something completed sooner than my standard timeframe I can expedite any job for an extra fee.

Please read the terms and conditions (https://www.thefoxformula.com/general-4)for further information.

Question 7

I am unsure what theme or concept I want, do you freestyle?

Accepted Answer

Yes, I do freestyle. However, it will be mandatory to schedule a video or regular phone call prior to all free-styling services. A call is necessary  to get to know you as a client and to get a feel for you and your business.

I will provide you with ideas as well as receive feedback to help narrow down your wants and needs. The design process will be a collaborative process; I value your input and want to assure you are satisfied.

Please Note I will not generate your business name or taglines you must already have part figured out.

Disclaimer: Please keep in mind when you request a freestyle, our creative visions/styles may not match or align. This may lead to multiple revisions, and sometimes disagreements between the client and I.

The goal is to provide a design you love and are satisfied with therefore it is best to have at least a small concept for us to work with.

Question 8

How do I book?

Accepted Answer

All services can be booked directly on this site under the “booking” tab located at the top of the page. If you have problems for any reason, please send an email to info@thefoxformula.com

Question 9

What is the payment process?

Accepted Answer

You can check out directly on the website under the “services” tab. All services must be paid before the design process begins.

Question 10

How can we communicate with you?

Accepted Answer

All important communication must be made via email. General questions can be asked via social media however it is not guaranteed that you will get a response in a timely manner. We strongly encourage you to review the website before asking questions.

Question 11

Are rush orders available?

Accepted Answer

Yes, for a fee we can rush any order. The fee is determined at the time of the request and depends upon what you need and how soon you need it. All payments for rush fees will be made through a custom invoice.

Question 12

Where do I start?

Accepted Answer

• Before purchasing services, you must have a vision of what you want. 
 • A vision includes but is not limited to; color schemes, fonts, layouts, images to be used, etc.
 • If you do not know where to start, you may book a consultation. 
 • After you have a clear idea of what you want for your project, you shall purchase your services.
 • After Purchasing your services you will have to fill out our Project development form.
 • After filling out the form please double-check all information provided, especially your contact information. 
 • If your contact info is incorrect or you fail to fill out the form, your services may be canceled or pushed to the end of our cue.
 • Once your form is filled out you will receive a confirmation email confirming we have received your completed form or to let you know there’s information or materials we may need. 
 • Please make sure you send the original logo file and all logo files must have a transparent background

Question 13

What to expect after purchase?

Accepted Answer

After you purchase any services you will receive an email confirmation with a time frame as well as a follow up to assure you have filled out the questionnaire  and know what materials need to be sent in if you haven't done so already.

FAQ'S